Contact Us
Got a question about one of the online slots sites we cover, spotted something that needs updating, or just want to flag feedback on a review? This page tells you how to reach the team behind Real Money Casinos.
How to reach us
You can email us at [email protected]. We read every message and try to reply within a couple of business days. If your question relates to an account, a deposit, a withdrawal, or a bonus dispute with a specific casino, please contact that operator's own support team directly — as an independent comparison site, we don't hold accounts, process payments, or have access to any player's casino balance.
What we can help with
- Corrections or updates to our slots and bonus coverage, including changes to welcome offers listed on this site
- Questions about how we assess and rank online casinos
- Feedback on a casino you've played at, positive or negative, that might help us keep our reviews current
- General enquiries about the site, our content, or how who we are as a publisher
What we can't help with
We're a review and comparison site, not a casino operator, a payment processor, or a regulator. That means we're not able to:
- Access, close, or verify your account at any casino
- Process, chase, or reverse a deposit or withdrawal
- Resolve a dispute over a bonus, a wagering requirement, or a locked winning
- Offer legal or financial advice about gambling in your state
For account-specific issues, the fastest route is always the casino's own customer support — most licensed sites offer live chat or email support, and their terms page will list the exact channels available.
If gambling has stopped being fun
If you or someone you know is struggling to keep gambling under control, that's a bigger concern than anything we can address by email. Our responsible gambling page lists deposit and time-limit tools, self-exclusion programs, and national support organizations that can help — including options available in the US regardless of which state you're in. Reaching out to a support service is a private, judgement-free step, not an admission that anything has gone wrong.
Before you email us
A few quick checks that often save time:
- If your question is about a bonus offer, check the casino's own terms and conditions page first — wagering requirements, expiry dates, and maximum withdrawal caps are set by the operator, not by us
- If you're asking about eligibility, remember that legal online gambling age and access vary by state, so confirm your own state's rules before playing
- Have the casino name and, if relevant, an approximate date handy — it helps us track down what you're referring to
You can also review our terms and conditions for how we operate this site and how our reviews and rankings are put together.
Get in touch
Whatever the reason for reaching out, email is the best way to reach us at [email protected]. We're glad to hear from readers, and every message helps us keep this site useful, accurate, and worth coming back to.